Current as of January 1, 2026
Returns & Refunds
This Returns & Refunds Policy describes how we process returns & refunds for purchases made from our AU Home Appliances website.
30 Days Change of Mind Returns
If your item Is unopened and still in its original packaging - must be completely intact
- You’re eligible for a full refund / return for exchange, if you let us know within 30 days of delivery.
- The packaging must be intact.
- The product must not have been used or installed.
If your item have been unboxed but is unused
- We can offer you a store credit, minus a 20% restocking fee(based on the invoiced amount).
- You’ll need to contact us within 30 days of delivery, and the product must be returned in good condition.
- Appliances online reserve the right for photos to validate that the product has not been used and goods must be returned in a resellable condition.
- Once we receive the product and confirm everything’s in order, we’ll issue your refund or store credit promptly.
If your item has been used or installed
- Unfortunately, we’re unable to accept it back for a change of mind or ordering errors.
Need help with a return ?
- Reach out to our customer support team anytime
- Contact: 0411 41 9898
- Email: auhomeappliances.support@gmail.com
Damaged Items on Delivery - Please notify us within 7 days of delivery
We take great care to ensure your order arrives in perfect condition. If your item arrives damaged, don’t worry, we’ll help resolve it quickly.
If your item arrives damaged
- Report visible damage to the delivery driver if noticed at delivery.
- If damage is noticed after delivery, do not install or use the item.
- Contact our Customer Support Team within 7 days of delivery.
What happens next?
- We’ll request clear photos of:
- The damaged item
- The packaging
- The damage area
- Based on assessment, we may offer:
- Replacement
- Refund
- Damage Allowance (agreed credit if you choose to keep the item)
- A damage allowance is offered only if the customer agrees to keep the product with the damage.
If your item has been used or installed
- Unfortunately, we’re unable to accept it back for a change of mind or ordering errors.
Need to report a damaged delivery ?
- Reach out to our customer support team anytime
- Contact: 0411 41 9898
- Email: aussieapplianceshub@gmail.com